Service
&Maintenance
Customer satisfaction is our top priority. For the best experience with your Zippsafe systems, free and paid support services are available.
Zippsafe systems are mostly maintenance-free. However, careful and regular maintenance can increase the lifespan of individual components. If you have any questions or require further information, please contact us any time at info@zippsafe.com or phone +41 510 81 00.
COMPLEMENTARY SERVICE
Training
We can provide training either on site or online for simple repairs and faults.
Tele-Support
For technical questions, Zippsafe support is available via phone/facetime or Skype for real-time support.
Availabilty
Standard troubleshooting is carried out on working days during business hours (08.00-18.00) with onsite support available within 48 hours worldwide.
Warranty
Malfunctions which are clearly attributable to production faults on the part of Zippsafe AG are covered 2 years from delivery.
ADDITIONAL SERVICES
Annual inspection service includes:
Cleaning of all surfaces accessible from the outside, including locking bags. If possible, the locking bags are also cleaned from the inside.
Preventive maintenance through onsite functional tests of electronics and mechanics (electronic lock, zipper, and shackle if accessible). If an existing or imminent malfunction is detected, the repair is initiated immediately.
Lubrication of moving components