Service&Maintenance
The highest level of user and customer satisfaction is our top priority. For a smooth operation of your Zippsafe systems, various free and optional services are available.
Zippsafe systems are basically maintenance-free. However, careful and regular maintenance can increase the lifespan of individual components. If you have any questions or require further details, please contact us at any time via info@zippsafe.com or phone +41 510 81 00.
COMPLEMENTARY SERVICE
Training
By arrangement we provide training either on site or via Skype on how to deal with simple repairs and fault reactions.
Tele-Support
For technical questions, Zippsafe support is available via phone / face time or Skype for real-time support.
Interference reaction
The standard troubleshooting is carried out on working days during business hours (08.00-18.00). An on-site technician is guaranteed within 48 hours
Warranty
The guarantee for malfunctions which are clearly attributable to production faults on the part of Zippsafe AG is 2 years from acceptance by the purchaser.
ADDITIONAL SERVICES
Annual inspection with the following maintenance service:
Cleaning of all surfaces accessible from the outside, including locking bags. If possible, the locking bags are also cleaned from the inside.
Preventive maintenance through onsite functional tests of electronics and mechanics (electronic lock, zipper, and shackle if accessible). If an existing or imminent malfunction is detected, the repair is initiated immediately.
Lubrication of moving components